Connected Experience

Your customers are more likely to engage if the product catalogue is consistent, comprehensive and conveys the same information to all channels they engage in.

Not only you need to keep product taxonomies in check, but all other operational matters such as languages, prices, promotions, and stock availability information play equally important roles.

You may also have some regional restrictions due to regulations or safety or regulatory reasons. A solution that provides standardised capabilities with meaningful extensibility that product stewards and orders can implement will greatly reduce time to value.

Many clients tell us that managing a customer order journey through a diverse range of steps as well as keeping the customer informed in real time are some of the challenges, they face in ever evolving multi-channel environment.

This can be due to silos that exist between the channels and actors involved in the process. Efficiently and cost-effectively meeting a customer promise requires not only internal business functions but also many external stakeholders such as Carriers, Payment Providers and Suppliers to work together.

Order management and orchestration solutions that can orchestrate the order journey from capture to fulfilment and manage the complexity with relevant automation will greatly enhance your customers’ experience.

If your business has the luxury of unlimited inventory and working capital, perhaps this might not be a challenge for you, however, many want to achieve more with less.

If you are amongst the ones needing to protect margins, conserve cash, then utilising technology-enabled solution will be a right answer for you.  The solution must converge your channels, suggest how much to buy, or make and how to deliver on customer promise.

With our Connected Supply Chain solution, we enable efficient stock strategies including providing all your demand channels with most accurate and dependable information to serve your customers.

Many businesses offer their products in multiple configurations, many have customers requiring visibility across agreements and terms, almost all have external supply bases needing to detach physical supply chain from financial supply chain.

Customers love choices but also want simple options and predictable delivery and fulfilment timeframe. Offering a simplified experience can add business process and systems complexity, and many businesses start to create silos. In a multi-channel getting your product or service across to your customer faster is the key, financial compliance should just happen behind the scenes, automatically.

With our Connected Supply Chain solution, you can progressively break away from these silos by connecting your demand channels to a common process model, which takes care of the complexity, so your operations continue to do what they do best, make available great products and services.

Order journeys can span multiple platforms, some in-house built while others procured from external providers, joining these pieces is only a start. How do you consume technology innovations that are delivered more rapidly than ever?

Technology companies are thriving with faster innovations and managing these complex changes can seem daunting and disrupt your business processes.

Our Connected Supply Chain solution starts with understanding (or establishing when required) your end-to-end architecture and putting in place meaningful building blocks.

At what interval your market is evolving either the demand side or supply side or both – onboard new channels quickly and efficiently.

The world continues to be more connected, and your products and services are reaching new geographies. With our Connected Supply Chain solution, you can onboard new channels quickly without disruption to your business operations.