Connected Experience (Combined 01.2022.02)

Connected Experience
InspireXT - Connected Experience

With ‘Connected Experience’ from InspireXT, we have leveraged our award winning supply chain expertise and proven Value Chain Framework and multiplied the value for our customers by integration with the customer-centric world of Salesforce.

Organisations intending to digitise their supply chain can easily feed benefits directly back to their customers and suppliers in a demonstrable, measurable and highly visible way. In return, the connected supply chain is seamlessly optimised based on customer demand, buying habits and expectation.

Organisations looking to improve customer engagement and experience can significantly enhance their programme outcomes by understanding exactly how each aspect of the Connected Supply Chain influences customer and supplier behaviour.

Organisations looking to improve customer engagement and experience can significantly enhance their programme outcomes by understanding exactly how each aspect of the Connected Supply Chain influences customer and supplier behaviour.

Forecast & Plan:

  • Effectively collaborate with product development teams to influence, plan and promote new products and launches
  • Automate engagement with prospects to monitor interest and generate leads
  • Use market leading tools to engage existing customers and optimise repeat business visibility
  • Feed accurate sales forecasts for existing and prospective customers into the operations planning process

Our Approach

  • End-to-end process design including internal and external stakeholders
  • Use of leading practices supported by enabling technology​
  • Configurable and flexible solution that can respond to changing business needs​
  • Ability to enhance capabilities – adding new ones or improving existing ones – based on robust solution architecture​
  • Pragmatic implementation approach from concept through to deployment with phasing options

Read more about our Solution Implementation approach.

What does it deliver?

Developing win-win sourcing strategies and executing them efficiently have tremendous positive impact on the bottom lines.

 

Our approach aims to deliver lasting value through these end to end processes. We work collaboratively with you to identify and qualify improvement opportunities that are aligned to strategic goals.

Our approach delivers:

  • Connection of eCommerce applications to end-to-end supply chain for real-time stock and lead time availability
  • Optimisation of warehouse operations by reducing inventory and increasing visibility
  • Incentivise customers and channel partners in order to react to supply chain anomalies and stock irregularities
  • Build immersive customer experiences with compete transparency of production and delivery cycles
  • Create a robust supply chain with increased demand visibility for both suppliers and logistics providers
  • Make rapid, critical decisions around priority customers and suppliers based on specific customisable metrics
  • Use sentiment analysis to focus on what is most important to customers from order to delivery

Connected Supply Chain

Providing customers with a consistent experience across all channels has been a long standing aspiration of many businesses.

Those who have successfully delivered such innovations know how hard it is to keep all moving parts in check whilst delivering customer delight.

Multiple Channels

Multiple capture channels means more choice, however customers like the same experience no matter what order or engagement channels.

Common Processes

Customization

Multiple channels create service complexity for your people and processes, enabling consistent data and process models which are the key to success.

Expanding Horizons

Customers love a consistent experience across all channels. Spoil them with multiple engagement options and they will be with your brand for long time.

The Connected Supply Chain solution by InspireXT has been specifically developed to enable organisations to make available newer innovations, products and services faster and in cost effective way.

No matter whether your customers buy online, in-store or on-phone, providing them with consistent fulfilment experience has never been so important.

Components of a Connected Supply Chain:

Consistent Product Portfolio

Your customers are more likely to engage if the product catalogue is consistent, comprehensive and conveys the same information to all channels they engage in.

 

Not only you need to keep product taxonomies in check, but all other operational matters such as languages, prices, promotions and stock availability information play equally important role.

 

You may also have some regional restrictions due to regulations or safety or regulatory reasons. A solution that provides standardised capabilities with meaningful extensibility that product steward and orders can implement will greatly reduce time to value.

Efficient Order Orchestration

Many clients tell us that managing a customer order journey through diverse range of steps as well as keeping the customer informed in real time are some of the challenges they face in ever evolving multi-channel environment.

 

This can be due to silos that exist between the channels and actors involved in the process. Efficiently and cost effectively meeting a customer promise requires not only internal business functions but also many external stakeholders such as Carriers, Payment Providers and Suppliers to work together.

 

Order management and orchestration solution that can orchestrate order journey from capture to fulfilment and manage the complexity with relevant automation will greatly enhance your customers’ experience.

Product Customisation

If your business has luxury of unlimited inventory and working capital, perhaps this might not be a challenge for you, however, many want to achieve more with less

 

If you are amongst the ones needing to protect margins, conserve cash, then utilising technology enabled solution will be a right answer for you.  The solution must converge your channels, suggest how much to buy or make and how to deliver on customer promise.

 

With our Connected Supply Chain solution, we enable efficient stock strategies including providing all your demand channels with most accurate and dependable information to serve your customers.

Balanced Supply & Demand

Many businesses offer their products in multiple configurations, many have customers requiring visibility across agreements and terms, almost all have external supply bases needing to detach physical supply chain from financial supply chain

 

Customers love choices but also want simple options and predictable delivery and fulfilment timeframe. Offering simplified experience can add business process and systems complexity, and many businesses start to create silos. In a multi-channel getting your product or service across to your customer faster is the key, financial compliance should just happen behind the scene, automatically.

 

With our Connected Supply Chain solution, you can progressively break away from these silos by connecting your demand channels to a common process model, which takes care of the complexity, so your operations continue to do what they do best, make available great products and services.

Continuous Innovation

Order journeys can span multiple platforms, some in-house built while others procured from external providers, joining these pieces is only a start. How do you consume technology innovations that are delivered more rapidly than ever!

 

Technology companies are thriving with faster innovations and managing these complex changes can seem daunting and disrupt your business processes.

 

Our Connected Supply Chain solution starts with understanding (or establishing when required) your end to end architecture and putting in places meaningful building blocks.

Geographies & Partnerships

At what interval your market is evolving either demand side or supply side or both – onboard new channels quickly and efficiently.

 

The world continues to be more connected and your products and services are reaching new geographies. With our Connected Supply Chain solution, you can onboard new channels quickly without disruption to your business operations.

Connected Customer

Digitising a supply chain will feed benefits directly to customers in demonstrable, measurable and highly visible ways.

In return, the supply chain is seamlessly optimised based on customer demand, buying habits and expectation.

Forecast Sales

InspireXT - Forecast and Plan

  • Effectively collaborate with product development teams to influence, plan and promote new products and launches
  • Automate engagement with prospects to monitor interest and generate leads
  • Use market leading tools to engage existing customers and optimise repeat business visibility
  • Feed accurate sales forecasts for existing and prospective customers into the operations planning process

Manage & Optimise

InspireXT - Manage & Optimise

  • Connect eCommerce applications to end-to-end supply chain for real-time stock and lead time availability
  • Optimise working capital by optimising inventory from increasing visibility
  • Incentivise customers and channel partners and significantly improve relationships

Retain & Grow

InspireXT - Retain & Grow

  • Build immersive customer and supplier experiences with complete end to end transparency
  • Create a robust supply chain with increased demand visibility across channels
  • Make critical decisions rapidly around priority customers based on specific meaningful metrics
  • Use sentiment analysis to focus on what is most important to customers from order to delivery

Value Proposition

InspireXT - Connected Customer Value Proposition

Components of a Connected Customer:

Demand Generation

  • Use sophisticated and automated marketing tools to engage potential customers via multiple channels including events and promotions
  • Gauge response to proposed and planned new products and services well in advance of launch
  • Accurately segment and target new customers based on existing customer data and third party market information

Improved Sales Planning

  • Manage forecast data in a process driven, auditable way to provide a single source of the truth that operations teams will trust
  • Positively influence Supply Chain, Sales Teams, Operations and Customers alike based on what is possible and realistic to produce and deliver

Incentive Management

  • Drive favourable behaviours across all stakeholder groups based on ability to supply
  • Optimise inventory by influencing customer decision making in real time
  • Promote specific products and services via multiple channels such as agents and resellers, seamlessly feeding results back to all aspects of the supply chain

Channel Management

  • Gather critical and consistent data from all relevant channels in real time to optimise supply chain effectiveness
  • Understand, influence and prioritise agents, resellers and customers directly with a 360 degree view of channel performance
  • Onboard or consolidate channels to market quickly in response to demand and supply chain considerations

Expectation Management

  • Feed shop floor production, leadtime, logistics and requirement deviation information to customers via push notifications and self-service functionality
  • Deal with mis-met expectations by deploying effective case management scenarios bringing the right people in to solve the right problems at the right time

After Sales Management

  • Manage complaints & returns efficiently and cascade the implications back through the supply chain
  • Rapidly scale service and field service requirements including optimisation of service based inventory and logistics
  • Manage assets in the field much more efficiently eliminating the need for short-term or one-off loading to the supply chain

Let us inspire your next transformation

Great results are achieved when people talk, share ideas and look to find answers collaboratively.