‘What makes you better than the competition?’: InspireXT co-founder answers the hard questions.

According to research, a full 80% of CEO’s believe they offer a superior customer service experience to their customers.

However, the reality is a lot less flattering. Research points out that customers, when asked for their opinion, claimed that only 8% of businesses were actually delivering when it came to customer service.

We suspect the world’s leading CEOs may be getting incorrect data,

That all needs to change if companies are going to compete in the modern world of commerce. In today’s business climate, corporations need to be thinking about inter-connected hybrid supply chains, omnichannel sales strategies, and a complete customer experience from manufacturing to delivery.

To deliver this, CEOs must be constantly answering the hard questions – the questions that require self-reflection and honesty. In an interview with Manufacturing Technology Insights, our co-founder and Senior Vice President, Manish Popli answers some of these hard questions.

Manish, what makes InspireXT better than the competition?

Focus.

And focus in an area that is helping to shape the future of global business: Supply Chain.

The real strength of InspireXT is the breadth and depth of experience within the organisation when it comes to all things to do with end-to-end supply chain and its digitisation. Our people have many decades of practical, actionable experience that we regularly bring to the table for all of our clients. It’s what makes us stand out.

However, when it comes to creating a modern supply chain, we work with enterprises to match our expertise up with their ambition, utilise modern enabling technology and the organisational capacity to embrace change. On the ‘modern enabling technology’ we took the early decision to partner with Oracle for their powerful Cloud offering. Once this important decision was out of the way, we could focus on translating the enterprise’s vision into a leading solution that could be manifested and adopted by the organisation.

At InspireXT, we provide our clients with solutions that take advantage of their existing investments and enterprise architecture by strategically introducing new technology to deliver high performing supply chains that provide tangible business benefits. The true science, and art, of supply chain success is in architecting these end-to-end supply chain solutions to cut across multiple technologies – both existing and new to provide the maximum ROI for our clients. Of course, Oracle Cloud plays a critical role here, but so do technologies that are already existing with our clients and need to be re-purposed or re-imagined to work in slightly different ways.

Could you elaborate on the solutions you offer?

Every client is unique, so every client requires a different solution. However, we have among others, two unique solutions that have been developed by our very own experts and have consistently delivered results.

The first is Connected Supply Chain:

This solution targets a common problem faced by many organisations in their end-to-end supply chain and applies process and technology expertise to deliver far reaching business benefits. I am referring to the tendency for traditional supply chains to follow a linear approach where information and products/services pass along siloed functions of the supply chain with a unidirectional flow of information and data. This kind of unidirectional movement and resulting decision making causes severe issues as each silo is unaware of what is going on before or after them in the chain. There is a lack of visibility and each function wants to improve its own performance, not the organisation’s performance as a whole. There there is ever evolving omni channel buying behaviour which has been on the rise for the past several years but expedited and more pronounced by the current pandemic. With consumer interactions now taking place across channels, there is an additional pressure being put on supply chains. Making your products and services available to all channels in consistent and cohesive manner has never been more important and relevant before.

What Connected Supply Chain does is to optimally connect these seemingly disparate functions and channels of the organisation through the omnidirectional flow of data. The result is an adaptive supply chain which delivers improved customer satisfaction and conversion and reduces costs across the organisation. We have delivered such solutions to a wide range of clients – from small and medium enterprises to some of the largest MNCs.

Another tangible and positive impact our solution offers is a pragmatic approach to organisations that have complex IT landscapes underpinning these supply chains. This solution effectively offers a progressive transition from the old to the new.

The second solution we offer is Capability Development Roadmap:

This solution is geared towards understanding the enterprise strategy or direction of travel for the organisation in question and then highlighting the gap that exists between the current capabilities and those that are needed to achieve its strategic goals – and then developing a practical roadmap with a business case.

The fact that this whole solution is geared towards aligning with the organisations’ goals and strategy makes it very valuable for CXOs. We deliver this specifically for an enterprise’s value chain and develop a mix of initiatives that span the people, process and technology continuum.

Moving Forward

Thank you for reading the first issue of this series where Co-founder and Senior Vice President of InspireXT answers the hard questions. In the next few weeks, we will be continuing this series with a supply chain case study and explaining just how the solutions explained by Manish are applied in a real-life format.

Thank you to Manufacturing Technology Insights for conducting the interview and asking Manish the hard questions.

Tune in next time where we will go into detail on a supply chain management case study.